Many other ISP easily provide bridge mode on their Gateways.
What we ask for is Bridge mode to be allowed(user interface button or Telus Tech switched) on the Zyxel Gateways.
The Telus Tech agents at one time were able to provide Telus switched bridge mode.
That allow for Telus to still do firmware updates.
We would hope that the bridge mode will not be needed to be reapplied at every firmware update.
If Telus allow bridge mode, we will graciously accept no support, other than the only support allowed will be our computer plugged direct into the bridged gateway for any trouble shooting of a Telus issue.
The detail on the users account will state that their Gateway being bridged. The call Agent can then state that support will be limited to confirming connectivity/speed between Telus and the bridged Gateway via the user's computer directly connected.
Users Please Note: If a user has Telus Optik TV, for TV signal quality control, Telus hates bridge mode on a Actiontec Gateway.
Not everyone knows how to configure Optik TV on their own modern routers behind a bridged gateway. Many users have full success running a bridged gateway and Optik TV. These users do not call Telus when TV signal problems happen.
Telus Please Note: Many of us only use Telus Internet and do not want any extra products. We won't buy anything beyond Internet. Having only Gateway mode available will not make us buy more products that Gateway mode can deliver.
For those other users who need full control and configuration of their own local network, you can buy a Vdsl Zyxel Gateway at an online retail store. Telus will not provide any support for your own Gateway, bridged or non-bridged.