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Just Moved In
Status: Closed

Currently when there is an increase in pricing, there's no actual notification method for home internet users. We're expected to follow a link at the bottom of each month's bill, choose the services we have at the next link, and check to see if there are any changes to next month's bill. That's ludicrous. It shouldn't be up to the customers to see if their rates are changing, the onus should be on the company to notify us when they change rates.

There should be an automatic emailing when rate changes occur at the very least, or an actual notice on the previous month's bill that indicates a change is coming. We shouldn't be responsible for having to check a status page every month to make sure you're not jacking up the fees the next moth.

1 Comment
Status changed to: Closed
Community Manager
Community Manager