ACCESSIBILITY USING THE VOICEOVER SCREEN READER FOR TELUS OPTIK TV APPS

marcbaillargeon
Just Moved In
Someone there had asked me to send you a private message re accessibility with respect to your IPhone apps. Your older and original Optik Tv app called Telus Tv Remote recording is fully accessible with the Voiceover Screen reader which comes on all of Apple's I Devices; you can set up and review recordings to be recorded as well as review the ones that have been and as well access the guide. Unfortunately your most recent version of the app called Optik Tv Smart Remote leaves a lot to be desired in terms of its accessibility. With this newer app you can only access the list of programs previously recorded and delete those. You are not able to access the guide and/'or most of the funcgtions of the app as many of the buttons are not set up properly for voiceover use. My concern is that since your older version of the app has not been updated since I believe the release of IOS6, that it will eventually disappear in accordance with Apple's desire to get rid of apps not updated to their current IOS versions, putting me in the predicament of having a non accessible app with the newer version. I would encourage your developers to contact the people at Apple to find out how to make your current app fully accessible with voiceover, thus eleviating the need for the older original app which could disappear at any time. Also it would be nice if your set top boxes had audible speech output so that we as blind people could access the menus, setups features including turning on and off described video as well as the guide. I know that in Brittain they do have such boxes now in use, and also Comcast has a pilot project going on in the States in selected markets with blind people testing out such boxes. Could you please look in to both of these issues.
Status: Requires Evaluation
Category:
0 Likes
Comments
ambert
Connector
 
Status changed to: Under Review
ambert
Connector

Dear @marcbaillargeon 

 

We're very grateful for this awesome accessibility feedback for the Optik Smart Remote. We're currently in the process of evaluating all of the feedback on the app and so we've passed this on to our apps team and will keep you in the loop if any updates are going to be made to the app.

 

Thanks again and please keep those awesome ideas coming! 

 

Amber

 

9842876975_eef3bf1819_o.jpg

ambert
Connector

Great news! 

 

We've reached out to our team of experts who are brainstorming creative ways to improve accessibility options to be developed in 2015. Stay tuned!

ambert
Connector
 
Status changed to: In progress
ambert
Connector
 
Status changed to: Requires Evaluation
whitewater
Resident

Hi, I'm totally blind. Has any further progress been made for speech output for the blind with optic. I can turn on the tv, change channels, but never know what's on the different channels currently or coming up. I have described video on, but that's it. If this could be done & being able to access the menus to change options that would be great.

 

Thanks, David