TELUS Neighbourhood

How can we help?

Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy FAQ list of links to help! We'll be adding to this list, so be sure to bookmark it too!

Can't find the answer to your question here? Try the search bar right above this or click on Forums at the top of this page to check out our message boards and ask the community! You can also tweet at us over at our Twitter account.

PVR not recording

Extend your PVR recordings

Reboot your PVR / STB

Stuck on the 'Initializing' screen

Optik TV Green welcome screen

'Television cannot support HDCP video' error

Adjust your guide to show only subscribed channels

How to order PPV

Set up parental controls

Change TV’s source input

Fix, Program, or Replace your Optik TV remote control. 

Disney+ availability

Why am I getting an error code on my Pik TV?

How do I reset the Pik TV app?

Retrieve your Wi-Fi password

TELUS Connect Wi-Fi app (control and manage your Wi-Fi network) 

How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem

Learn about dual-band (2.4 GHz & 5 GHz) networks

Port Forwarding

Why do I have no internet connection? Step by step troubleshooting

Slow internet speeds? Step by step troubleshooting

Optimize Your Online Gaming Experience 

Internet troubleshooting (300mbps or lower) 

Internet troubleshooting (500mbps or higher)

Troubleshoot your Boost Wi-Fi

Internet data usage explained 

Wi-Fi speed and coverage explained 

How to restart your modem

Slow internet on Smart Hub

Weak signal on Smart Hub

Blocking incoming calls

How can I block spam calls to my landline/home phone?

Manage voicemail settings online

Why do I have no dial tone?

When is PureFibre coming to my area?

Is there an outage in my area?

What offers do you have for tv/internet/home phone?

How do I move my home services?

How do I set up and manage pre-authorized payments?

Didn't find the answer to your question here? Try the search bar or click on Forums at the top of this page to check out our message boards and ask the community! You can also tweet at us over at our Twitter account.