Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
It is never a welcomed surprise when you notice your guide is displaying the wrong info. Here is some info on what causes this problem and how to fix it.
Root-Cause - Incorrect Metadata
Metadata is data used to describe other data. In this case, the metadata is the description of the channel, on-demand content or application you see on your Optik TV guide.
Metadata is pre-defined by editorial teams of the content provider (e.g. CTV, FOX). They provide the information to broadcasters and the telecommunications companies (e.g. TELUS).
Resolution – Reporting Discrepancies
Should you encounter incorrect metadata, it is important to Contact us with real-time examples and gather as much information as possible. Here’s some things we will ask for--
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Channel guide information on Optik TV is incorrect for Channel 968 - REV3L TV. The information for this channel has been incorrect since it first appeared back in December. I have no idea what program is airing as the programs on this channel rarely show the name of the TV program that is airing. At 1:05 pm on Jan 9, the channel guide shows Adrenaline. No idea what show is actually on. There is a DJ (Carl Cox?) playing music for a crowd. Not sure if this is Rave or Adrenaline - my guess is Rave which is supposed to start at 12:03pm. Description of Adrenaline says extreme sports. Working a mixer board at a concert isn't what I'd describe as an extreme sport. Not sure if it matters but I have a 4K package and access to all 4K channels.
The instructions above to report incorrect information by the contact link leads to a Telus web page that provides no information on updating channel guide information. Is there an updated link for reporting incorrect channel information?