Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.

TELUS Home Services Most Recent Changes Schedule

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Family Setup on Apple Watch is now available at TELUS

April 26

Family Setup (Standalone): The Apple Watch is set up through an iPhone to have its own phone number for calls and messages. Great for children or grandparents.


Check out our Smartwatch FAQ for more information

Reminder: Pik TV and Optik TV App streams limit

March 16


Pik TV and Optik TV App have a maximum limit of 2 streams available on browsers, Apple TV, Nvidia Shield and Android/iOS devices.

Note: The Pik Media box does not count as a stream when in use.


The following message will appear if a 3rd stream is attempted: "Your account is in use on too many devices. To watch, please stop playback on another device. / Playback Error - Max sessions exceeded. 4-44-467"


Optik & Pik App Upgrades on Apple Experiences

March 15


The rollout of the Pik and Optik App upgrade for Apple TV, iPhones and iPads starts March 15, 2021.

Enhancements include:

  • Contextual help overlays, 
  • 'New' episode badge in guide,
  • New app rating flow (iPad and iPhone only)
  • Variety of defect fixes.


Norton Security turndown


March 1


TELUS will be discontinuing all Norton Security Online and Norton Security VPN plans starting March 1, 2021. Current subscription to Norton Security Online and Norton Security VPN will expire starting March 1, 2021. To stay protected online view our TELUS Online Security plans on Telus.com/OnlineSecurity



Enhancements to the look and feel of TELUS Assist


Feb 23


TELUS Assist Visual Changes:

  • Updated appearance of message bubble
  • Ability to bold text 
  • Date and time stamps under messages
  • Improvement to images


Channel turndown: Book TV and Fashion Television


Feb 22

Effective February 22, 2021, Book TV and Fashion Television will be turned down


TELUS Rewards: New contests for Samsung Galaxy S21 5G, Calgary Flames Fan Pack and more


Feb 1


Starting February 1 to March 31, 2021, TELUS Rewards members are invited to redeem points for the following contests and chances to win great prizes:

  • Samsung Galaxy S21 5G - 7 points 
  • Play 2 camera from Petcube - 4 points
  • Calgary Flames Fan Pack - 3 points 


TELUS Rewards: Satellite TV no longer eligible service to earn 2% points


Jan 25


Effective February 25, 2021, Satellite TV will no longer qualify as an eligible Rewards service that earns 2% back in points. Satellite TV customers can still:

  • Redeem points earned for items in the Rewards catalog
  • Continue earning points on their other eligible TELUS services (e.g can still earn points for their Home Phone spend)



Channel Turndowns: Prime Asia, Book TV and Fashion Television


Jan 13


In February, the following channels will be turned down:


February 3, 2021:
Prime Asia - Optik channel 2364

February 22, 2021:
Book TV - Optik ch. 741, Satellite ch. 529
Fashion Television - Optik ch. 339, Satellite ch. 605


Calm theme pack available on Optik TV 


Dec 18

Calm theme pack available to order through ch. 351, or through TELUS My Account online

Boxing week offer starts Dec 17

Please see our offers page for all our boxing week savings

Customers can now log in the My TELUS app with Face ID or Touch ID Dec 9 

Customers can log in My TELUS app with Biometrics, Face ID or Touch ID on devices with this functionality.

This is a phased rollout on a 7 days period.


Note: if you miss the initial prompt to set up Biometrics, you will need to delete the App and re-install it.

Launch: App integration within Optik TV Search function Dec 9

Apps (Amazon Prime, Netflix and hayu) have been integrated within the Optik TV Search function to ensure customers can access the full library of content available across all available platforms.

Launch: Holidays on Optik 2020 Nov 19

Customers can access the Holidays on Optik app via the Optik Home Screen, Apps Launchpad or channel 13. It's available from November 19, 2020 until January 6, 2021.

Optik Account Turndown Oct 29

TELUS has begun updating login flows to remove the ability to login with Optik Account Credentials. Optik TV customers must login with their My TELUS credentials.

TELUS Rewards: New catalog item for CALM app Oct 19

TELUS Rewards members can now redeem points for a 3, 6 or 12 month subscription to CALM, the #1 app for mental fitness, sleep and meditation.

Launch: Pik TV App on Nvidia Shield TV Oct 14

Launched Pik TV App on Nvidia Shield Devices. This exciting evolution of Pik TV expands Pik TV App onto a desirable Android TV-based device making it even easier for customers to enjoy Pik service on their TV.

Launch: TELUS Presents on Optik and Pik TV Oct 5

TELUS Presents launched for Optik and Pik TV subscribers. TELUS Presents is a special collection of hard-to-find shows from all over the world that are available for free On Demand with all Optik and Pik TV subscriptions

TELUS Rewards: Apple AirPod Pro, Beats Studio3 Wireless Headphones, Samsung Galaxy Watch and TV contests added
Oct 2nd

New contests available until January 4, 2021


- Contest to win one of five Apple AirPod Pros - 5 Rewards points per contest entry.
- Contest to win one of five Samsung Galaxy Watch Active2 - 5 Rewards points per contest entry.
- Contest to win one of five 55" Samsung 4K Smart TVs - 6 Rewards points per contest entry.
- Contest to win one of five Beats Studio3 Headphones - 4 Rewards points per contest entry.


TELUS Caller Reveal Service Turndown - Customer Notification
Sept 24


- Caller Reveal service turndown scheduled for Nov 30, 2020. 

- Customers current subscribed to the feature will receive communications via email and direct mail starting Sept 24, 2020.

Anonymous Call block and Call Control are available as an alternative service.


New: Pay through Bank now available in MyTELUS App for customers with home services Sep 23


- My TELUS app has been updated with a method of payment: Pay through bank. After a one-time set-up through their bank’s website, customer’s can continue to pay their bills through their bank account every month. 


TELUS Rewards: Nintendo Switch, T&T Supermarket and DoorDash contests and perks added Sep 23


- Contest to win one of five Nintendo Switch Systems 
- Contest to win one of five $200 T&T 
- Perk for 25% off first order, for new Doordash customers 


Launch: NFL on Optik app Sept 15


- Please refer to Knowledge Based article


Stingray Music on the go now allows My TELUS credentials Sept 11


- Customers can use TELUS My Account credentials to login to Stingray Music


Launch: Voice control your Optik TV with Amazon Alexa Sept 10

- Please refer to Knowledge Based article

Enhancements and Fixes for Optik & Pik App on Apple Devices Sept 3


- Bug fixes

- Recordings management improvements

- Portrait & landscape mode

- Contextual help tips


Channel launch: Fairchild TV Sept 1

- Optik TV Channel #2801, 2802

- HD channel launch, SD will be removed

- Future recordings reset required

Channel launch: Talentvision Sept 1

- Optik TV Channel #2831

- HD channel launch, SD will be removed

- Future recordings reset required

Kids critter masks on sale on telus.com and TELUS Rewards Aug 26


- Customers can purchase these masks online or use TELUS Rewards points on telus.com/rewards, proceeds support the Friendly Future Foundation.


Channel launch: Nippon TV Aug 25

- Optik TV Channel #2923

- 3 months free preview

Channel launch: CCTV Aug 18

- Optik TV Channel #2813

- 3 months free preview

Channel launch: CNTV Aug 18

- Optik TV Channel #2836

- 3 months free preview

Channel launch: FPTV Aug 18

- Optik Channel #2692

- 3 months free preview

Tech Support Plus Aug 15

- Service turn down for Tech Support Plus for all consumers 

TELUS Webspace July 30


- Service turn down for TELUS Webspace


Last updated: March 5th, 2021


Please note - all dates and details are subject to change, and might not be inclusive of all changes. Posted dates reflect when the update is released but can take 1-2 business days to roll out to all customers. 


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Special thanks to @FuzzyLogic for his idea, which led to the creation of this article. 

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Great idea! But it looks like this list is no longer being updated. Several enhancements over the past several weeks and then it just stops on October 2nd.