Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
"Two roads diverged in the woods and I -- I took the one less travelled by."
~ Robert Frost
As an alternative to canceling your service, you can suspend it which allows you to keep your number and telus.net email address.
You will not. Because you’re only suspending your service temporarily, there is no cancellation fee. Plus, vacation suspension does not extend the length of your service agreement.
You can suspend your services for a minimum of one month and a maximum of six months once per year.
Yes. There is a $15/month charge for each service you are suspending. For example, phone, internet and TV would be $30/month.
If a phone line is required for your home security system you will need to leave the phone active.
No. All calling features, including voicemail, are suspended.
Yes. Your telus.net email address remains active and you can access your emails anywhere in the world via webmail.
Just give us 48 hours notice of the date change and we’ll have your services working when you return.
Give us a call at 1-888-811-2323 or contact us online at www.telus.com/chat from a computer browser and we’ll help you out there.
Do you have to suspend all services on account? Eg. Internet/TV client wants to suspend TV service only needs Internet active for IP security monitoring?
There is a $10/month charge for each service you are suspending. For example, phone, internet and TV would be $30/month.
Will my home security system still work?
If a phone line is required for your home security system you will need to leave the phone active