Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.

Return Your TELUS Equipment in 3 Easy Steps

Community Manager
  • Contributors:

If you have recently moved, cancelled, or upgraded your services, you may have unused TELUS equipment sitting at home. Here is what you do: 


  • Pack it with any appropriately sized box
  • Include the first page of your most recent bill. Or piece of paper with the following information:
    • First & last name of the account holder
    • Account number and service address


  • Let the Canada Post representative know you are mailing it back to TELUS. They will provide you with a prepaid waybill, with TELUS address already printed. Fill out the waybill with name and phone number associated with your account. 


  • Please keep track of the waybill number until package is returned back to TELUS warehouse.
  • Protip: I like to track things by taking picture, and emailing it to myself - this way I can forget it, and find it when I need it.


If you have any questions, or if anything is unclear, please comment below and we will address them! 

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