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on
04-08-2022
10:07 AM
- edited
July
by
dru
How can we help?
Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy FAQ list of links to help! We'll be adding to this list, so be sure to bookmark it too!
Can't find the answer to your question here? Try the search bar right above this or click on Forums at the top of this page to check out our message boards and ask the community! You can also tweet at us over at our Twitter account.
Add/Change channel subscription online or on your TV
Stuck on the 'Initializing' screen
Adjust your guide to show only subscribed channels
Fix, Program, or Replace your Optik TV remote control.
TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network)
How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem
Learn about dual-band (2.4 GHz & 5 GHz) networks
Why do I have no internet connection? Step by step troubleshooting
Slow internet speeds? Step by step troubleshooting
Optimize Your Online Gaming Experience
Internet troubleshooting (300mbps or lower)
Internet troubleshooting (500mbps or higher)
Wi-Fi speed and coverage explained
When is PureFibre coming to my area?
Is there an outage in my area?
What offers do you have for tv/internet/home phone?
How do I move my home services?
How do I set up and manage pre-authorized payments?
Didn't find the answer to your question here? Try the search bar or click on Forums at the top of this page to check out our message boards and ask the community! You can also tweet at us over at our Twitter account.