Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.

2021 - TELUS Home Services Most Recent Changes Schedule

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Launch: Optik TV search enhancement 

May 26, 2021


You can now use search to quickly find a TV show, On Demand title, Pay Per View event, or within the streaming apps such as Prime Video, Netflix or hayu* (universal search). A quick tutorial can be found here


Reminder: Pik TV and Optik TV App streams limit

March 16, 2021


Pik TV and Optik TV App have a maximum limit of 2 streams available on browsers, Apple TV, Nvidia Shield and Android/iOS devices.

Note: The Pik Media box does not count as a stream when in use.


The following message will appear if a 3rd stream is attempted: "Your account is in use on too many devices. To watch, please stop playback on another device. / Playback Error - Max sessions exceeded. 4-44-467"


Optik & Pik App Upgrades on Apple Experiences

March 15, 2021


The rollout of the Pik and Optik App upgrade for Apple TV, iPhones and iPads starts March 15, 2021.

Enhancements include:

  • Contextual help overlays, 
  • 'New' episode badge in guide,
  • New app rating flow (iPad and iPhone only)
  • Variety of defect fixes.


Norton Security turndown


March 1, 2021


TELUS will be discontinuing all Norton Security Online and Norton Security VPN plans starting March 1, 2021. Current subscription to Norton Security Online and Norton Security VPN will expire starting March 1, 2021. To stay protected online view our TELUS Online Security plans on Telus.com/OnlineSecurity



Enhancements to the look and feel of TELUS Assist


Feb 23, 2021


TELUS Assist Visual Changes:

  • Updated appearance of message bubble
  • Ability to bold text 
  • Date and time stamps under messages
  • Improvement to images


Channel turndown: Book TV and Fashion Television


Feb 22, 2021

Effective February 22, 2021, Book TV and Fashion Television will be turned down


TELUS Rewards: New contests for Samsung Galaxy S21 5G, Calgary Flames Fan Pack and more


Feb 1, 2021


Starting February 1 to March 31, 2021, TELUS Rewards members are invited to redeem points for the following contests and chances to win great prizes:

  • Samsung Galaxy S21 5G - 7 points 
  • Play 2 camera from Petcube - 4 points
  • Calgary Flames Fan Pack - 3 points 


TELUS Rewards: Satellite TV no longer eligible service to earn 2% points


Jan 25, 2021


Effective February 25, 2021, Satellite TV will no longer qualify as an eligible Rewards service that earns 2% back in points. Satellite TV customers can still:

  • Redeem points earned for items in the Rewards catalog
  • Continue earning points on their other eligible TELUS services (e.g can still earn points for their Home Phone spend)



Channel Turndowns: Prime Asia, Book TV and Fashion Television


Jan 13, 2021


In February, the following channels will be turned down:


February 3, 2021:
Prime Asia - Optik channel 2364

February 22, 2021:
Book TV - Optik ch. 741, Satellite ch. 529
Fashion Television - Optik ch. 339, Satellite ch. 605

Last updated: May 26th, 2021


Please note - all dates and details are subject to change, and might not be inclusive of all changes. Posted dates reflect when the update is released but can take 1-2 business days to roll out to all customers. Updates prior to 2021 can be found here.


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Special thanks to @FuzzyLogic for his idea, which led to the creation of this article. 

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