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2020 - TELUS Home Services Most Recent Changes Schedule

Neighbourhood Alum
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Updates

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Date

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Details

 

Calm theme pack available on Optik TV 

 

Dec 18, 2020

Calm theme pack available to order through ch. 351, or through TELUS My Account online

Boxing week offer starts Dec 17, 2020

Please see our offers page for all our boxing week savings

Customers can now log in the My TELUS app with Face ID or Touch ID Dec 9, 2020

Customers can log in My TELUS app with Biometrics, Face ID or Touch ID on devices with this functionality.

This is a phased rollout on a 7 days period.

 

Note: if you miss the initial prompt to set up Biometrics, you will need to delete the App and re-install it.

Launch: App integration within Optik TV Search function Dec 9, 2020

Apps (Amazon Prime, Netflix and hayu) have been integrated within the Optik TV Search function to ensure customers can access the full library of content available across all available platforms.

Launch: Holidays on Optik 2020 Nov 19, 2020

Customers can access the Holidays on Optik app via the Optik Home Screen, Apps Launchpad or channel 13. It's available from November 19, 2020 until January 6, 2021.

Optik Account Turndown Oct 29, 2020

TELUS has begun updating login flows to remove the ability to login with Optik Account Credentials. Optik TV customers must login with their My TELUS credentials.

TELUS Rewards: New catalog item for CALM app Oct 19, 2020

TELUS Rewards members can now redeem points for a 3, 6 or 12 month subscription to CALM, the #1 app for mental fitness, sleep and meditation.

Launch: Pik TV App on Nvidia Shield TV Oct 14, 2020

Launched Pik TV App on Nvidia Shield Devices. This exciting evolution of Pik TV expands Pik TV App onto a desirable Android TV-based device making it even easier for customers to enjoy Pik service on their TV.

Launch: TELUS Presents on Optik and Pik TV Oct 5, 2020

TELUS Presents launched for Optik and Pik TV subscribers. TELUS Presents is a special collection of hard-to-find shows from all over the world that are available for free On Demand with all Optik and Pik TV subscriptions

TELUS Rewards: Apple AirPod Pro, Beats Studio3 Wireless Headphones, Samsung Galaxy Watch and TV contests added
Oct 2, 2020

New contests available until January 4, 2021

 

- Contest to win one of five Apple AirPod Pros - 5 Rewards points per contest entry.
- Contest to win one of five Samsung Galaxy Watch Active2 - 5 Rewards points per contest entry.
- Contest to win one of five 55" Samsung 4K Smart TVs - 6 Rewards points per contest entry.
- Contest to win one of five Beats Studio3 Headphones - 4 Rewards points per contest entry.

 

TELUS Caller Reveal Service Turndown - Customer Notification
Sep 24, 2020

 

- Caller Reveal service turndown scheduled for Nov 30, 2020. 

- Customers current subscribed to the feature will receive communications via email and direct mail starting Sept 24, 2020.

Anonymous Call block and Call Control are available as an alternative service.

 

New: Pay through Bank now available in MyTELUS App for customers with home services Sep 23, 2020

 

- My TELUS app has been updated with a method of payment: Pay through bank. After a one-time set-up through their bank’s website, customer’s can continue to pay their bills through their bank account every month. 

 

TELUS Rewards: Nintendo Switch, T&T Supermarket and DoorDash contests and perks added Sep 23, 2020

 

- Contest to win one of five Nintendo Switch Systems 
- Contest to win one of five $200 T&T 
- Perk for 25% off first order, for new Doordash customers 

 

Launch: NFL on Optik app Sep 15, 2020

 

- Please refer to Knowledge Based article

 

Stingray Music on the go now allows My TELUS credentials Sep 11, 2020

 

- Customers can use TELUS My Account credentials to login to Stingray Music

 

Launch: Voice control your Optik TV with Amazon Alexa Sep 10, 2020

- Please refer to Knowledge Based article

Enhancements and Fixes for Optik & Pik App on Apple Devices Sep 3, 2020

 

- Bug fixes

- Recordings management improvements

- Portrait & landscape mode

- Contextual help tips

 

Channel launch: Fairchild TV Sep 1, 2020

- Optik TV Channel #2801, 2802

- HD channel launch, SD will be removed

- Future recordings reset required

Channel launch: Talentvision Sep 1, 2020

- Optik TV Channel #2831

- HD channel launch, SD will be removed

- Future recordings reset required

Kids critter masks on sale on telus.com and TELUS Rewards Aug 26, 2020

 

- Customers can purchase these masks online or use TELUS Rewards points on telus.com/rewards, proceeds support the Friendly Future Foundation.

 

Channel launch: Nippon TV Aug 25, 2020

- Optik TV Channel #2923

- 3 months free preview

Channel launch: CCTV Aug 18, 2020

- Optik TV Channel #2813

- 3 months free preview

Channel launch: CNTV Aug 18, 2020

- Optik TV Channel #2836

- 3 months free preview

Channel launch: FPTV Aug 18, 2020

- Optik Channel #2692

- 3 months free preview

Tech Support Plus Aug 15, 2020

- Service turn down for Tech Support Plus for all consumers 

TELUS Webspace July 30, 2020

 

- Service turn down for TELUS Webspace

 

Last updated: December 18th, 2020

 

Please note - all dates and details are subject to change, and might not be inclusive of all changes. Posted dates reflect when the update is released but can take 1-2 business days to roll out to all customers. Updates from 2021 can be found here.

 

Get notified first about our schedule updates by clicking on the three dots in the upper portion of this page to "Subscribe" to this topic

 

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Special thanks to @FuzzyLogic for his idea, which led to the creation of this article. 

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Comments
loosemeat
Advocate

Great idea! But it looks like this list is no longer being updated. Several enhancements over the past several weeks and then it just stops on October 2nd.