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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 143303 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60296 Views
  • 43 replies
  • 7 kudos

Speeds through a Booster

Have 1Gig internet , my question is about a booster , I have a booster hardwired from modem it runs to the other side of my house, was wondering what strength of signal should I get from a hardwired booster ? Speed Testing on a new iPad Pro

Miker1 by Neighbour
  • 7070 Views
  • 6 replies
  • 0 kudos

Resolved! Boost expansion

I am having trouble Cherri g a good connection for my expansion boost. It keeps telling me to move closer to the modem, but my first boost is plugged into modem, 2nd one is about 20’ from the 1st with excellent connection, then this expansion one is ...

LHR by Neighbour
  • 2440 Views
  • 2 replies
  • 0 kudos

How to test ethernet switch?

HiI hooked up a simple Netgear switch to allow me to run lines to each of my optic boxes and to wifi boosters. When I turned it all on my whole system when down - no wifi, no tv - nothing - wife not happy - but when I disconnected the switch all came...

Frznrth by Organizer
  • 11423 Views
  • 17 replies
  • 0 kudos

MS Outlook 365 Issues After Migration to Google

I have transitioned OK. However there are a few annoying new problems when using Outlook as a mail client: 1. All mail in Sent Mail folder is duplicated2. Mail in Sent Mail folder is highlighted as "Unread" It can be fixed by "Mark as Read" but this ...

Kenc by Organizer
  • 3993 Views
  • 3 replies
  • 0 kudos

Resolved! Issues with Arcadian Wi-Fi Hub

Hey guy...been having a couple of odd issues with my Wi-Fi hub, and wondering if anyone has any suggestions.1) I haven’t been able to run a speed test in the My Wi-Fi app for about a week.2) I was trying to watching something on Crave on my iPhone to...

Resolved! Help needed! Tech Savvy kids & wifi

I have parental controls set up on my modem. My daughter has figured out a work around. She resets the modem to default then unplugs the printer ethernet cable and plugs it into her laptop. She gets full internet access and the rest of us are knocked...

amam by Organizer
  • 12711 Views
  • 13 replies
  • 0 kudos

Frequent Internet Disconnection

I have Internet 50 with double-bonded connection. My internet disconnects several times everyday. Telus Technicians have visited me a number of times and now they have given up. Apparently, my service cannot get any better, that is what I have been t...

AKumar by Organizer
  • 2246 Views
  • 1 replies
  • 0 kudos

Gmail Privacy - Does Gmail (Google) have servers in Canada?

As per Telus "Your data is stored in Google's network of geographically distributed data centers." Does Gmail store email on servers in Canada? I am aware Microsoft has data centers in Canada and why BC Privacy Commissioner has approved Office365 for...

Glacier21 by Friendly Neighbour
  • 8127 Views
  • 5 replies
  • 0 kudos
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