Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I started a Telus Disney+ subscription on Feb. 17th through Optik TV and I have been trying to cancel my subscription ever since. When I go to my Telus account where it says "Manage Your Subscriptions," it doesn't show my subscriptions, it says "Sorr...
Our remote for the optimum tv box all of a sudden doesnt work fully. If you hit the previous channel button, nothing happens. If you enter a tv channel (ie 122) the number that you typed in appears in the bottom of the screen but you now have to hit ...
Firstly I was forced to get the optic tv for which I was supposed to get credits every month. And then after a month the bill came up to 208 from 81 per month. The lady I aas dealing with named davita told me she will fix everything and get me all th...
Our Telus T3200M router disabled the WIFI SSID Broadcast setting on it’s own. About 5 days ago our phones, tablets and laptops could not see/find our WIFI network to connect and all went to 5G. All our other smart devices were still connected and wor...
Hoping to get some opinions here on what the better setup here is. I've had Wifi plus since I got TELUS internet 2 years ago. It's ok, but lately I've had issues where the devices connected to my secondary AP (an Airties device) just drop, and it tak...
Does the "Prime" theme pack include an Amazon Prime membership. ie. for free shipping with Amazon orders?
I am wondering if there are any plans to finish installing fibre in Cedarbrae? Telus dug up our neighbourhood a few years ago to install fibre - and I was approached by the sales team, and agreed to switch to Fibre. The site said that it was availabl...
This is constantly happening, sometime for 10 seconds, sometime for minutes. I have reset/rebooted the modem and this still persists. Is this an issue for everyone? My Shaw cable never did this...
I was told there would be no contract just month by month before I signed up for home internet, but when I cancelled, they said there is no fee, two months later collections called me to tell Telus had put me in collections for around $400. When I ca...
Collections Action Without Notification A year ago I moved, kept the same number in the same name and paid the final bill at the old place. Now a year later I'm getting calls from a collection agency because they say I owed money on the old account. ...
