Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am trying to determine what services are available at my street address. In so doing, I have learned that Telus has assigned a “made up” service address consisting of the correct street name and number but a different town name and different postal...
Was watching news, then picture disappeared but sound still on. Only see the guide and what’s on now pictures. No live picture of news.
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were courteous but by the time the call was picked up, I w...
Hey all ! I had YTV for the longest time, but just recently it disappeared from my channels list on the box, but it still shows up on the Telus optik app. And I’m able to view it. I checked the customize my guide section in settings and it’s checked....
Hello TELUS,I am very sorry to tell you that you have a very poor staff and colleagues.Your employee recommended telus best deal plan in a group chat, I chatted with your employee privately and subscribed to telus internet line for a year. After I su...
Our Telus internet connection goes down from time to time. How is this avoided? Duplicate systems? Backup battery?
Hello, I'm NW Edmonton, AB and have lost my internet connection. Anyone else? It seems I can't get a call back for another 2 hours for customer service.
I’m trying to access PikTv on my android TV on my Sony TV. I have downloaded the app but when I go to try and log in, there is literally no way I can enter my credentials. I go to settings and enter the “account info and log out” but I cannot do eith...
New episode aired on Sept 11 at 11pm ET. It's more than 24 hours but still no episode on demand.I'm subscribed to Adult Swim
So one the website it says that Each Pik TV account gets 1 Telus TV Box to access PIK TV. Further that Pik TV works on 2screens.In the store yesterday when I signed up for internet/pik tv I was told it’s only website/app that it works on. That there ...
