Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I signed up for a Telus contract today, but the agent forgot to mention the bundled cost of the Homeview security contract that I did not agree to. I now want to cancel the service, but I have been on hold for two hours getting transferred by multipl...
Ok guys, I am back with a new set of interesting problem. A while back, my TELUS NH-20A modem was rebooted remotely and I was moved into a CGNAT environment. It was not too bad except the following:1. Lost the ability to access my home network from o...
Has anyone canceled tv service and returned equipment, but still had their account sent to a collection agency? Note, 3 Telus Representatives state my account was sent to collections because the equipment was not returned to Telus. (Canada Post track...
I've received several calls over the last couple of weeks from a number that shows up as "Fibre Support" on the caller-ID from a 778-244-8171 number. I had let it go to voicemail previously and they never left a message. Today I answered and the pers...
I recently signed up for a Telus EPP Internet + Optik bundle. When I received my first bill this month, there are a number of errors leading to a much higher billed amount than what I signed up for and is shown on my purchase confirmation. I have tri...
Does anyone know the code for TCL Roku TV for the new Android box? I have tried all of the codes in the book and none of them work. I even tried the TCL Roku and Roku code that is listed in the programming and they didn’t work.
Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including:Ina...
I just got Telus Fibre installed. I want to use my Ubiquiti Cloud Gateway Ultra (CGU) to service the internal LAN and Ubuiquit Access Points. Do I need to bridge the Telus Network Access Hub (NAH), or can I plug it straight into the NAH with Cat6? So...
I recently moved and asked for internet and home secruity. It's taken over a month for them to set up fiber optics and it still hasnt been installed.Therefore I tried to cancel for almost a week and I keep getting bounced from one loyalty department ...
hithis started happening march 19 2025, intermittently sites with ipv4 addresses get an icmp message back as type 3 and the packet is dropped. ive run wireshark and watched this. i have pcap of these occurrences. you can also see the issue with trace...
