Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Have rec'd a letter from Telus (late Nov 2022) advising that I must upgrade my 3G security system because support of the 3G network is scheduled to be shut down. Am trying to find the sunset date Telus has set for its 3G support. (Have not found spec...
I called for assistance regarding our internet speed. The customer service rep was extremely polite and asked how he could help. I explained that we pay for 300 mbps and our internet is extremely slow and in some cases can't get on for several minute...
Hi there! I was watching season 4 of love island on Telus on demand and found that it only goes only up to episode 22 , it’s missing episode 23-31 are these going to be uploaded?
Hello,Contrary to the Telus description below, (#2) I only have 4K channels available on one TV. The only TV that gets 4K channels is the one connected to the PVR box. The message on screen is that the station is only available on 4K boxes. Does this...
Hello. I have all of the following requirements for 4K TV but can only get 4K on one of my TV's. It is the TV connected to the main PVR box that can only watch 4K channels. The notes from Telus below (#2) seem to indicate that my other TV's should ha...
Hi Community,I upgraded my home network to 1.5GB and all my hardware to get the 1.5 GB download speed, but no success. I reviewed some posts on the internet (Reddit, Telus, Unifi), but haven't found the solution. Ideally, the internet should work the...
I needed some advice. i've been with Telus for over 2 decades and had a decent experience. I was scheduled for Telus Fiber Migration (from Copper). I had door-to-door reps come to my house in mid-Nov and we agreed to a deal. It would have been Intern...
Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted. I know you get a ‘warning question’ before deleting but that doesn’t help when your kid or spouse deletes something they ‘t...
Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working
Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...
