Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I find it pretty sad that all these fancy offers for free stuff are only available if you havn't had those services for 6 months. I've been a loyal customer for 14+ years and they can't even give a girl a TV! I guess I don't need Optik tv. I'll stick...
Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?
Hi @Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'.I had several 'series recordings' set which were recording previously aired programs on several different channels. They were working...
Hi, I used to have a Telus Wi-Fi Hub where I had my firewall configured with port forwarding. Where is the port forwarding config on a Telus Network Access Hub (aka the white square box, aka the Technicolor FXA5000)? I can log into the hub at 192.168...
Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...
Is it possible to connect a different modem to my fiber terminal and still get my telus connection?
After the latest update (may 31 2023) I no longer have my channels on the home screen. I have to go to Live TV and scroll through everything. What is with this app anyway? Audio goes out of sync, channels dissappear and don't reappear until you reboo...
Having just installed a Telus TV box, I'm startled at how bad the user interface is. Some of these concerns have been raised by others already, but here's my list of issues:- I can't change the startup screen to take me directly to live TV; I'm faced...
Hi there, episode 3 of season 8 of All Stars Drag Race is missing. It is only episodes 1-2 and 4 currently available. Any help is much appreciated.
I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgrade in D/U speeds, or if a technician visit is even ...
