Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
why do my pvr scheduled shows record something else, go to the guide to check and sure enough another show is recording, had a couple this last weekend and the odd taping stopped and kept repeating the last bit every second, like a vinyl record skipp...
I mostly watch Knowledge, CBC, MeTV and CTV. How do I find out which TV packages include these in my area?
Hello. My second tv has original digital box that I think is from around when Optik TV first started. It's currently not working. All the lights are on, but nothing happens. I unplug it for a while to initiate a restart, same thing. The lights immedi...
So, this is ANOTHER frustrating issue.I called into technical support today about another problem with Scheduled Recordings.I went in to play a recording tonight and they are all gone. Deleted. As well as All scheduled recordings.The whole thing has ...
My Telus email account in Apple Mail on my MacBook just broke today. Was working fine up to yesterday, then just opened Apple Mail today and it had a "!" message beside the TELUS email account ("Powered by Google The error message says "Connections t...
I have a consistent issue, every few days when I start watching my optik 4k android box, I will often tune to sportsnet 4k or tsn 4k channels and the box eventually seems to be overwhelmed and I have to reboot the box or the 4k feeds will constantly ...
I have had a smart hub and had pre authorized payments come out of my credit card .I had lost my card got a new one ..once I called TELUS they couldn’t find me in the system or account number I have recieved no emails or letters in mail ..I am stuck ...
I have been having a strange issue where I am not able to connect to some internet services. This occurs randomly every few days and lasts for a few hours.Some of the things that do not work include my Alexa devices, my smart light switches, some Rin...
We are new subscribers to Telus Optik TV and have two locations: one in the Cariboo and one in Metro Vancouver. When watching local TV news (i.e. Global news) some of the ads are for Kamloops businesses which makes no sense for our location in Metro ...
I've had the new Telus TV+ STB with the Core package for a couple of days now. For the life of me I can't find the local radio stations. Telus's website claims the radio stations are available through the Stingray Music app which isn't true. They're ...
