Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just received two boxes and after unpacking each I discovered I have no remotes. Is it run by my phone or integrates with the existing TV remote? also I have a Samsung model that displays art work, can’t remember the name. It uses a special adaptor...
Trying to connect Wife booster but the 2nd Booster won't connect. it's done but when you click NEXT a message "your booster still configuring". It just stop there, giving green check mark but showing same mesaage for hours. please help
Hello Everyone: I just switched to Telus Fibre, away from Shaw. My router and single access point (booster?) have been installed. I am a bit of a nerd and would like more information on the web interface for the router, but cannot seem to find anythi...
When I view the guide I see 6 rows, with the 6th row partially cut off.I press the Channel Up/Down button to scroll to the next 6, since the previous last line was cut off,, I have to press the Up button to go up/down in order to see what the previou...
Can someone please remove the "recording Tips" pop up that occurs now when I go into my recordings.This never was present there before, so I'm assuming it came with the recent update to version 11.It's just another annoying and unnecessary step to ge...
I was promised by support a call at 10:00am today. No callYour response yesterday was encouraging.That was the first email I have received from telus in 6 days.I did subscribe to email and text notifications.Three different times in fact.Not one repl...
Hey folks!I recently switched from Rogers/Shaw to Telus to get Fibre, I have the 1.5Gig plan and a brand new installed setup for Fiber. I don't know what they are called but, the one smaller square and one large main square installed on the wall, plu...
All of a sudden, if I schedule a series to record every night when it runs two times- it will not record. Other programs recorded just fine when set up as "series record". However this one will not- i can record specific episodes with no issues. Howe...
I have had this problem since I moved from Fernie B.C. to Cranbrook B.C. it has been 16 months now! I have phoned in this problem many times and they try to fix it over the phone, which works for a while then goes back to the same problem. I have had...
So here we go again. After experiencing 10 days without service this past summer it's time for round #2.The first delay was presumably due to a perceived lack of interest in supporting copper line phone service.You know, just spent $100's on a new ce...
