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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 145798 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60601 Views
  • 43 replies
  • 7 kudos

Billed after cancelling

Hi, I cancelled my subscription at the start of this month as I left Canada and I was billed again two days ago? Why did this happen I’m not using the internet anymore.

TELUS Connect App update

Do we know when TELUS is planning on updating the Connect app? It's lacking basic functionality like showing me my Wifi+ access point, and it tells me that every device is connected via Ethernet (even on wifi).

FibrerOptic

We moved into out townhouse in the Garneau neighborhood in Feb 2020. We contacted Telus to subscribe to WIFI and Optik TV. We have been customers for over 30 years. We were advised that we had a copper wire connection but were assured that fiber opti...

bobmcvey by Neighbour
  • 1567 Views
  • 2 replies
  • 0 kudos

Optic TV - problem acquiring license 0x80004CO1B

For two days I have the error code in the subject line come up anytime I try to watch on demand programming from CTV, Global, CBC etc.Reset the Optic Tv box and Router a few times but the problem persists.Also had a fed days of no info on the guide.I...

Andyt by Neighbour
  • 1857 Views
  • 1 replies
  • 1 kudos

Resolved! IS Telus offering a 40% loyalty discount?

I just received a phone call from someone claiming to be a Telus representative. They thanked me for being a loyal customer who always paid his bill on time. As a reward for being a loyal Telus customer I was to receive a 40% discount for 2 years. Th...

rbtcpa by Neighbour
  • 14686 Views
  • 7 replies
  • 4 kudos

Exit TelusTV+ Android TV app?

I can go all the way to Settings and scroll down to Exit, but that is a lot to do each time I want to exit. I can't just turn off the TV because there is no way to stop the stream in the background from playing, which would waste a lot of bandwidth i...

newio by Organizer
  • 2309 Views
  • 3 replies
  • 0 kudos

Possible Fraud

Received a letter from a company called "General Credit Services Inc." that says I owed Telus $68.80 and that my land line was cancelled. Funny thing is I cancelled my land line myself 3 years ago since we only use our cell phones. Thinking this was ...

Shaw cancel fee

Hello TELUS Forums,After speaking with a Rep and successfully changing providers from Shaw to TELUS, the agent told me he would cancel Shaw for me. And that they would handle any fee or there would not be a cancelation fee.However, after TELUS cancel...

PVR Settings

After several years of PVR recording, something has changed and not for the better. Settings are changed automatically. You program the PVR to "delete when I want" it changes it to "delete after one recording". You put "first run" it changes it to "r...

4930 by Neighbour
  • 1258 Views
  • 1 replies
  • 0 kudos

Installation

My installation has been confirmed between 4 to 6 times, within weeks, and days before the schedule day. It still pending, should be happen today between 9 to 11 am but nobody has called or let me know why the delay. Im waiting and I cannot reschedul...

mila1 by Neighbour
  • 1720 Views
  • 3 replies
  • 0 kudos
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