Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I live in central Alberta beside gull lake there is a large community here and not just our house hold is having issues with poor service but many neighbours are to . Quite a few have switched to other services and lots more I’ve talked to are unhapp...
Hello, I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a...
Hello,i have moved away from Telus for almost 6 months now. Have outstanding credit and been calling in since Feb ‘24 and time and time again, i have been told my account has been settled and everything is good and i will recieve the refund. Still i ...
Not sure if this is the right forum. The My Telus add doesn't work correctly. It wants a code (six digits) that the app is suppose to supply but that never shows up, so you get the server to send the code. When you get the code and enter it splits th...
We are long time customers of Telus and recently moved from an apartment to a duplex in June. We never had issues until we moved. The weekend after we moved, our internet and tv stopped working completely. The technicians came back, confirmed it's wa...
I have Telus Fibre currently, and am moving soon to a location that has Fibre to the neighbours, My unit doesn't have an active Fibre drop, does anyone know who i need to speak with. My new home has a POTS NID on the side of the home, but the system ...
I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call.This is just to find out the status of a delivery OMG OMG OMGI cant beleive the incredibly [poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
Hey, I've had PureFibre Gigabit for almost a year now, but I never checked IPv6 before. When I looked today, it wasn't working at all – the IPv6 WAN Status just says 'Connecting,' even after rebooting. Can anyone help me with this?"
It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later. I need help with this, support isn't giving me a ...
I am extremely disappointed with Telus Internet services. As a new customer, it's just been a week since I signed up for internet services. Suddenly, one evening, I lost my internet connection. When I called tech support (after much difficulty findin...
