Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up.
There is a high school volleyball game that I'm trying to record. I'm on channel 1985, I press record on my remote and there is no recording when I press pvr on my remote. Why can't I record on this channel?
Hi, I have a T3200 in bridge mode and use my own gear for routing, DHCP, etc. I also have an Optik box that's plugged into a port on the T3200 and it works just fine. Telus just sent me the white Telus Wifi Hub to replace the T3200 as I now have the ...
My entire neighborhood with all my neighbors around me have been upgraded to fiber, all the houses are built the same, they are townhouses. The previous homeowner refused the wire upgrade, but I had an electrician come and confirm that yes, my house ...
Tried to reach TELUS team but there was no answer. Lets start again maybe this time they will do something before I give up. TELUS increased my monthly bill 200% without even letting me know. I used to pay $5 for the land line that Im not even using....
Hi all, We currently have a Nokia ONT (g-240g-a ONT) bridging our fibre connection for two separate dwelling units in our home (main floor and basement suite). Until a few days ago two ports on the ONT were active and delivering signal to each separa...
I just moved and all incoming calls on the landline are showing as private caller.The phone is a panasonic.Turning off call control did not change the situation.Listing accepted callers on the call control list did not change the situation.What can b...
I just bought a hisense u8n, it's supposed to have 144z refresh rate. All i want is to be able to watch sportsnet hockey 4k @120hz. I am only getting 3840x2160 at 60hz on my optik box (VIP5662W) The only setting on the optik box that I can change is ...
Hi Y'all, I'm wondering what I'm doing and wrong and if what I'm doing is possible. ContextI bought a new router, a TP Link AX3000. I want this router to broadcast the WiFi signal and for all devices to be connected to this device. However, a coaxial...
On my NH20A, I have un-selected "Discard Ping To WAN Interface" (under Intrusion Detection). Yet I cannot ping the device from the internet, using the WAN address of the device (162.156.58.69). I am pinging from my phone, with wifi disabled, so it is...
