Forum Discussion
Solved
Home internet outage
Hi, I live in North Burnaby and I have not had internet for over a day now. I have tried resetting the router/Boost WiFi several times to no avail (all devices say connected without internet) and at ...
Thanks. I got through to support and they did a reset remotely on the network access hub, which resolved the issue immediately. Since the whole setup in my house uses coaxial cables and things will get congested with copper wires, they said I likely have to do this reset on both the network access hub and WiFi Boost every 2-3 months. Annoying, but at least now I know how to fix this myself if it goes down again.
Looks like it may include your location
Thanks. I got through to support and they did a reset remotely on the network access hub, which resolved the issue immediately. Since the whole setup in my house uses coaxial cables and things will get congested with copper wires, they said I likely have to do this reset on both the network access hub and WiFi Boost every 2-3 months. Annoying, but at least now I know how to fix this myself if it goes down again.
