emails aborted on sending

[integcom]

I have a client who I have been emailing for years. They contunue to be able to send me emails and I receive them. But if I respond or even iniatate a fresh email to them - I get an error message that the email was 'aborted after X number of seconds' and it goes nowhere. I have tried sending right from the Telus server page - same problem. This sitution just mysteriously happened.

Anyone in that office with the same file extension @blah blah.com(not the real address) is a no go.

Help!

[Chuck81]

hello,

the problem does sound mysterious 🙂 like an episode from the x-files!

question, if you send an email to that user@thispersonsdomainname.com, do you get the same bounce back? isolating the situation is usually the first thing to do (is it a @telus.com sender that can't locate this domain name? or the other way around?)

if you get a bounceback from your personal gmail for example, the problem likely resides on the email hosting company of your friend. 

let us know of the outcome of the above test!