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Why can't I pay online for my VOIP service???

2nd month in a row I had to call in to make a payment. For my business voip service I click the pay bill button and get redirected to a usage analysis page with no payment options. This is contrary to my mobile account which sends me to a payment pag...

Latest installer is not available for download -

As per release notes, 25.1 is the latest version of TELUS Business Connect Phone but from the download page -Download TELUS Business Connect Desktop App | Support | TELUS Business, 24.3 gets downloaded. Can you please confirm from where 25.1 will be ...

Meta by • Neighbour
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Waiting months for money owed to be sent back

Has anyone else had a hell of a time getting Telus to give them back money owed to them? It's been 3 months since I cancelled and I can log in and see "-$325" in my account. Support said it would be sent by cheque after the first billing cycle ended ...

trails by • Neighbour
  • 419 Views
  • 2 replies
  • 0 kudos

How to talk to escalations?

Currently at install appointment 5 for business fiber. Definite lack of communication going on inside Telus. Nobody showed up for the appointment today at all. I have been calling customer service, sales, using the chat all trying to get in touch wit...

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fees beyond the agreed-upon charges. I was assured by...

rightarm by • Neighbour
  • 784 Views
  • 4 replies
  • 0 kudos

Billing Concerns

I have recently converted to TELUS secruity. I was taking over an existing account, after many calls to make this happen and the reps causing issues at the time of installation, I have not been able to get anyone to help me with the understand everyt...

Telus Box wrapping

Hello! I am in Sechelt, British Columbia, and on the Board of Directors of a local charity. There is a Telus box in front of our building and we are interested in having it vinyl wrapped. We would have a design contest among our members, and we would...

karmad66 by • Neighbour
  • 406 Views
  • 1 replies
  • 1 kudos

Support Request Not Working

When calling Telus, they claim they are unable to help and request the customer to file a "BUSINESS SUPPORT REQUEST" online. The form does not work. It does not allow you to submit a request online.

TelusLVR by • Neighbour
  • 735 Views
  • 3 replies
  • 0 kudos

Billing/connection issues for small busineses

Since October 12, I have been charged the cost of a mobile phone line for a smartwatch. To add insult to injury, Telus has not even been able to activate the smart watch on its network. I have had active customer service calls on this since December ...

p0whiteley by • Friendly Neighbour
  • 291 Views
  • 0 replies
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