What does the message, "At the customer’s request, your call cannot be returned” mean?


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I have a BlackBerry Q10 that I use to call a BlackBerry Bold 9900, and whenever I call the number of the Bold 9900, I get the message "At the customer's request, your call cannot be returned".  I don't even get voicemail when I call this number.  We've done battery pulls on both devices, and confirmed that a number block wasn't set up on the Bold 9900.  Is there a number block on the phone number of the Bold 9900?  How do I remove it, so I can call this number from my Q10?

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Here is what I found on the Blackberry website.  I would suggest to start with these steps and see if they help.