Telus Business Connect; Voicemanager; Call handling

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StandardITSupportUnit
Just Moved In

Hello,

 

I'm posting to the Telus forums in a effort to obtain a solution whilst avoiding the inevitable on-hold music.

 

One of my users recently installed the Telus Business Connect app on his phone, and he configured call handling to simutanously ring the application and his desk phone.  When testing though, it will ring the application first then the desk phone.  It seems to ignore the Simultaneous setting.

 

Bug or feature?

 

Thank you.