Thanks for the question. Last year we had a pilot project where we were using RSS feed to update our clients about outages. We had challenges when it came to defining the geographic regions. This information is available online at http://web.telus.com/outage-dashboard/. We also post front end messages in our IVR. After entering your phone number our system advises you if we have an event going on in your area. This gives you the option of hanging up instead of waiting for an agent to come on.