Is there an technical RSS feed for internet outages?

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Is there an technical RSS feed for internet outages?

Shaw and Nucleus both have one, I'm wondering if TELUS does.

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Good Samaritan

Hi dbarrett,
Thanks for the question. Last year we had a pilot project where we were using RSS feed to update our clients about outages. We had challenges when it came to defining the geographic regions. This information is available online at  http://web.telus.com/outage-dashboard/. We also post front end messages in our IVR. After entering your phone number our system advises you if we have an event going on in your area. This gives you the option of hanging up instead of waiting for an agent to come on.
 
I hope this helps,
 

 

Randy

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CPU Alum
CPU Alum

I guess that's is an improvement compared to Roger's where they just turned their website off when they could not provide mobile service in recent days.

Good Samaritan

Hi dbarrett,
Thanks for the question. Last year we had a pilot project where we were using RSS feed to update our clients about outages. We had challenges when it came to defining the geographic regions. This information is available online at  http://web.telus.com/outage-dashboard/. We also post front end messages in our IVR. After entering your phone number our system advises you if we have an event going on in your area. This gives you the option of hanging up instead of waiting for an agent to come on.
 
I hope this helps,
 

 

Randy

View solution in original post