I need to change my ASN number on my telus internet connection.

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johngmarshall
Just Moved In

I work at a college. we get one of our internet feeds from telus. We are a AS of our own and connect to telus as BGP peers. We need to change the AS number to a new one. I called the number on the Telus edge device but the help desk said they coun't help me with that. I tried a web chat with the telus web page an they said they coundn't help. I reached out to our customer service representative but she is not returning my emails and I dont have a phone number. Is there any other method to get this configuration change done?

 

John Marshall

 

NFtoBC
Community Power User
Community Power User

@johngmarshall 

  @DanR  often sorts business queries. Hopefully he will respond to this thread.

NFtoBC
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DanR
Community Manager
Community Manager

Hi All, I'm not familiar with ASN numbers, in fact. Is this part of a managed service? If you've got a dedicated rep for your account, please send me a PM with their name and I'll ask that they or someone from their team contacts you for help with this request. Thanks!