I need to change my ASN number on my telus internet connection.

[johngmarshall]

I work at a college. we get one of our internet feeds from telus. We are a AS of our own and connect to telus as BGP peers. We need to change the AS number to a new one. I called the number on the Telus edge device but the help desk said they coun't help me with that. I tried a web chat with the telus web page an they said they coundn't help. I reached out to our customer service representative but she is not returning my emails and I dont have a phone number. Is there any other method to get this configuration change done?

John Marshall

[NFtoBC]

@johngmarshall 

  @DanR  often sorts business queries. Hopefully he will respond to this thread.

[DanR]

Hi All, I'm not familiar with ASN numbers, in fact. Is this part of a managed service? If you've got a dedicated rep for your account, please send me a PM with their name and I'll ask that they or someone from their team contacts you for help with this request. Thanks!