Fax/business line problem

[brittanys]

At my bsuiness we have a phone line and a fax line.
Our fax number is different then our phone line number.
When someone calls the store, for some reason our answering machine isnt kicking in after a few rings. Instead it rings a few times and then makes the fax screeching noise..
How do i fix this?
Thanks!

[Parrot · Accepted solution]

If needed, the Business Support team at 310-3100 or 1-800-361-3311 can look into this for you. http://business.telus.com/business/ab/support

[Chuck81]

Hi.

It seems that your phones are inverted (phone to fax line, fax line to phone) which is why you're hearing that screaching sound. One way to confirm this is placing a call from the fax or phone line to a cell phone for example and validate the correct caller ID number. If there was a confusion with which number is fax or phone, the sales team should be able to assist by correcting the order.

[Parrot · Accepted solution]

If needed, the Business Support team at 310-3100 or 1-800-361-3311 can look into this for you. http://business.telus.com/business/ab/support