1 ACCEPTED SOLUTION
if your internet connection is interrupted when ever you send a fax, it means that your fax and internet connection shares the same line. That being said, when your fax is dialing out to send a message, it's handshake (screeching sound you hear) is causing a cross interference with the ADSL signal.
To remedy this, simply put an ADSL filter on your fax machine (and other phone equipment that uses the same line as your internet service):
This might have been removed and never put back after your renovation
These filters can be purchased at any computer/electronic store.
should the issue remain even after installing, a POTS spliter might be required to be installed in the premise. Contacting TELUS to get this installed should be your next step.
if your internet connection is interrupted when ever you send a fax, it means that your fax and internet connection shares the same line. That being said, when your fax is dialing out to send a message, it's handshake (screeching sound you hear) is causing a cross interference with the ADSL signal.
To remedy this, simply put an ADSL filter on your fax machine (and other phone equipment that uses the same line as your internet service):
This might have been removed and never put back after your renovation
These filters can be purchased at any computer/electronic store.
should the issue remain even after installing, a POTS spliter might be required to be installed in the premise. Contacting TELUS to get this installed should be your next step.
