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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,040 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,508 Posts

Internet & Home Phone

Discuss and/or ask questions about your TELUS Internet and Home Phone.

17,673 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,282 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,601 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,778 Posts

I have been scammed by Telus sales rep and trying to contact Telus.

I have transfer 4 cell numbers from Rogers to Telus. I suppose to pay $115 plus GST. I got 2 bills so far fist partial close to $300 and $220 following month. I have spent over 2 hours on Friday talking to Telus special department. They promised to c...

Resolved! Wifi 6E Confusion

I am keen to upgrade to Wi-Fi 6E. I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher. Every TELUS employee I have spoken to is not sure exactly what this means... I am being told I must subscribe to Wi-Fi Plus ($10 ...

Router placement

Hi I recently tried out other internet provider for two weeks and didn't like it and now I have some problems with my WIFI. When i plugged the TELUS router back in it was not working and after an hour long conversation with a TELUS support on the pho...

Missing Episodes Mobile OnDemand

Hi there, For several years, OnDemand libraries using the mobile app have been missing episodes that are available using the television/box. For example, current Young and the Restless OnDemand has episode 132 which is available using the television ...

Why would Telus send a insecure link

Why would Telus send a insecure link in a message, since as far as most people would expect Telus is suppose to secure their on-line presence. The quotes message is below. You with notice that the http:// is not https:// "Hi, it's TELUS. During a rou...

Bring it back

I received a message at the anniversary date that i had to return my iPhone 13 or be charged 390. I returned it on Jan 12th. Before the dead line. Phone is in perfect condition....and telus has charged me 390 regardless. And charged me 60 dollars for...

Home Security But No Wifi

Due to a death in the family, I am babysitting a vacant condo with a Telus Smart Home system for probably 2-4 months. Apparently, the system assumes it will have wifi to connect to Telus' monitoring. But we have shut off wifi since the home is vacant...

Resolved! Why Am I Getting Alberta Evacuation Alerts in Saanich BC?

Yesterday we received an evacuation alert for Saprae Creek Estates (Wood Buffalo, AB) and today we received a wildfire alert for Lac St Anne, AB. Can someone please fix this?It's important that we don't get used to irrelevant alerts to prevent "cry w...

Smart Home Security

Hi everyone,I am new to Canada, originally from Germany. I was about to install the Smart Home Security App to set up my camera, however, my phone is saying that the app does not exist in my country (Germany). My iPhone is from Germany. I can’t chang...

Website Login Issues

Just wanted to bring this to the attention of Telus. I have been getting this error message for months when trying to login to my account from the website. Other may have had this issue to. After entering all my information in correctly, the next bla...