Knowledge Base Article

How to Swap Your TELUS SIM Card

SIM card swapping enables your device to connect to the TELUS network. Follow these steps to perform the swap yourself without visiting a store.

Prerequisites

Before starting, ensure you have:

  • Your new TELUS SIM card
  • Your current device (powered on and connected to the TELUS network)
  • Access to your My TELUS online account

SIM Card Swap Procedure

  1. Keep your device powered on with the old SIM card inserted.
  2. Log into your My TELUS account online.
  3. Navigate to "Plans & Devices" at the top, then click "Device," followed by "Swap your SIM card."
  4. Enter the number from your new SIM card.
  5. Complete the two-factor authentication:
    • Choose to receive the verification code via SMS or email
    • Enter the 6-digit verification code you receive
  6. Once the system confirms the swap is complete, power off your device.
  7. Remove the old SIM card and insert the new one.
  8. Power your device back on.
  9. Verify the connection by making a test call.

Troubleshooting

If you encounter issues during the swap process:

  • Ensure you're entering the correct SIM card number
  • Double-check that you're using a valid verification method (SMS or email)
  • If the swap doesn't complete, wait a few minutes and try again

When to Contact TELUS

Reach out to TELUS customer support if:

  • You can't complete the SIM swap online
  • Your device fails to connect to the network after the swap
  • You need additional assistance with SIM card configuration

TELUS experts are available to help resolve any technical issues and ensure your device functions correctly on the network. You can contact TELUS through their official support channels or reach out via their Facebook page for assistance.

EN version

Updated 7 months ago
Version 2.0
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2 Comments

  • Phonostar's avatar
    Phonostar
    Just Moved In
    17 hours ago

    I just had this issue a few days ago. Let's just say you entered your SIM pin wrong 3 times. Then after that it goes into PUK lock. If you ever purchase a new phone and they put a new SIM card in. Always ask for the package that the SIM card came in. ( Usually it has the PUK lock on the packaging and the default SIM lock code number in brackets). If not ask the telus sales representative that sold you the phone or SIM card for the PUK lock and the SIM card default code. Write them down and keep these lock codes and default codes in a safe place or lock box. Now there are Usually 2 PUK lock codes given to you in case the first one fails. Crappy thing is you have to double validate the PUK lock and the SIM code twice. Don't panic and pay attention to the prompts carefully. And don't mess up 8 times or you're locked out for good. So for future reference, if you get a new phone or plan with telus especially at a kiosk or Telus center. Always ask for your PUK codes and default SIM lock pin first time around so that future issues don't occur. It happened to me and I almost found out the hard way. 

    • Phonostar's avatar
      Phonostar
      Just Moved In
      17 hours ago

      Also you can change your SIM lock pin afterwards to your preference. However if you mess up the password more than 3 times you have to do the PUK process over again and use the default PIN password or lock.