Change Number of Rings Before Voicemail Picks Up

Your phone rings a set number of times before calls go to voicemail. You can customize this timing to give yourself more or less time to answer.

Setting Your Ring Duration

Two activation methods are available. Try Method 1 first, and if it doesn't work try Method 2.

Method 1

1. Open your phone's dial pad
2. Enter: *61*[your voicemail access number]**[ number of seconds]#
3. Press Send or Call
4. Wait for confirmation message

Example: *61*16045953000**20#  This sets a 20-second delay (4 rings).

Note: Timer value must be in increments of 5 seconds to a maximum of 30.

To turn off this feature, dial #61# and press Send.

Method 2

1. Open your phone's dial pad
2. Enter: *004*[your voicemail access number]**[number of seconds]#
3. Press Send or Call
4. Wait for confirmation message

Example: *004*16045953000**15# sets a 15-second delay (3 rings).

Note: Timer value must be in increments of 5 seconds to a maximum of 30.

To turn off this feature, dial #004# and press Send.

Device Limitations

This feature does not work with Smart Hubs or Wireless Home Phone devices. Samsung phones do not support ring duration customization.

When to Contact TELUS

If both methods fail to activate, or you're unsure of your voicemail access number, contact TELUS support. They can verify your device compatibility and provide your specific voicemail access number.

 

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