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WIth switchover from ADT I can't pay my Telus Security Bill!!
Got the email telling me - MY NINE DIGIT - Telus Security account. And telling me to add 'TELUS COMMUNICATIONS' as a payee with my online banking. But the bank won't accept the account number - becau...
By any chance is your Bank the ATB? it has had issues with numbers of digits for a long. The only solution I am aware of is to reach out to the Accounts department, who will assign a 10 digit account number for you. In the meantime, you should be able to pay by cheque at a financial institution, or by mail!
Ok....called once more and this time the person knew what the issue was. They told me to simply append a '7' to the account number to make it 10 digits. I asked how the hell I was supposed to know that and they mumbled something I didn't quite get. But anyway I was able to now add them as a new Payee with my bank.
