Forum Discussion
Why was a Video NOT taken after my Doorbell was rung?
On my cell phone, I received a notification that my doorbell was rung. I then connected to my "Live Feed" and watched (but did NOT communicate with) a woman banging on my door and looking through the...
A-B
Community Manager
Community ManagerHello. Have you checked out the support article to view/manage clips here: https://www.telus.com/en/support/article/view-live-video-and-manage-video-clips
Yes. I did.
There is a pattern with this issue.
After the Arm Away is set, the FIRST time the doorbell is pushed the System does NOT make a recording. After that each time the doorbell is pushed it makes a recording.
If you check my Activity you’ll see this behaviour.
I suspect this may be systemic.
Tim
Sent from my iPhone
- Same issue here! Get a notification on my email but when linked to the clip it’s not there at all.
- I have same issues all the time as well. I get an alarm message on my email but when I go back into the recording - nothing was recorded
- A-B
Your best bet would be to reach out directly to our SmartHome Security team at
1-855-255-8828 so they can troubleshoot!
- A-B
Gotcha. I'll send you a private message to discuss further!
