Forum Discussion

Vivntisbetter's avatar
Vivntisbetter
Neighbour
4 months ago
Solved

Vivint to TELUS SmartHome Issues

I had a paid off Vivint system. I agreed because TELUS represented the replacement as an “upgrade” and a “1 to 1 replacement.” That is why I allowed my existing equipment to be removed. After insta...
poor customer service
Sales and Return Scams
Security
smarthome
SmartHome Security
Vivint
  • Tricia25's avatar
    Tricia25
    1 month ago

    Did you ever get the new Telus working? I’m in the same boat with Vivint, and every Telus employee I talk to tells me something different. That’s why haven’t “upgraded” yet.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
4 months ago

Hi Vivntisbetter - we will do our best to answer your questions. We'll send you a private message to continue

  • DareBear's avatar
    DareBear
    Neighbour
    1 month ago

    help rewrite this please so it clearer? Why ask someone to send a private message from a TELUS Support -Official Support Team in an open Telus forum? Should be open and transparent.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      1 month ago

      We ask for a private message when account-specific details are needed, so we can protect your privacy and securely review information that can’t be shared in a public forum.