Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
Telus has been attempting to contact me about this as well - everytime I try to call back to the # it fails to connect me and they just repeatedly keep leaving messages (I don’t pick up all the spam calls). There is no way to seemingly do anything about this unless I randomly pickup every spam call.
Very frustrating and I’m inclined to just drop Vivint/Telus entirely - if someone from TELUS home support is monitoring this and wants to email me I will talk but otherwise it looks like I just need to rip it out and cancel the service.
TELUS_SupportOfficial Support Team
Since you haven't answered any of the contacts our team has made, another option would be for you to reach out to discuss with them directly. Let us know if you'd like for us to get you connected and we can definitely look in to that.
I am responding later today. My installer told me I have to deal with him for first 30 days which expired yesterday.
