Forum Discussion

Neighbour

23 days ago

URGENT: My Payment Arrangement Was Honoured — Yet My account was sent to collections.

I am extremely frustrated and disappointed with how this situation has been handled. I made a formal payment arrangement with your team, and we clearly agreed that if I paid a large amount upfront, m...

poor customer service

ServiceFailure

SmartHome Security

TELUS_Support

Official Support Team

22 days ago

Hi Cynthia506 - we don't do payment arrangements here on the Neighbourhood but we can send you a private message to review your account and see what happened.

Please keep an eye in your inbox

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Forum Discussion

URGENT: My Payment Arrangement Was Honoured — Yet My account was sent to collections.

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