Forum Discussion
URGENT: My Payment Arrangement Was Honoured — Yet My account was sent to collections.
I am extremely frustrated and disappointed with how this situation has been handled. I made a formal payment arrangement with your team, and we clearly agreed that if I paid a large amount upfront, m...
“I need this escalated to a supervisor from the Client Care Escalation Team. This is regarding a payment arrangement that TELUS did not honour, resulting in wrongful collection action.”
