Text Notifications

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you’ve encountered since your transition from ADT to TELUS. We truly value your loyalty over the past 20 years, and it's disheartening to hear that your recent experience hasn’t met expectations.

We understand how important reliable notifications are, especially for home security. At this time, our system supports push notifications through the app rather than SMS alerts. That said, we absolutely recognize the value of text messages, and we've shared your feedback with our product team for future consideration.

Regarding the countdown beeps in "Stay" mode — this should not be occurring if the silent exit feature is enabled. We recommend checking that this setting is turned on both in the panel and the app. 

We're truly sorry about the difficulties reaching our support teams. If you're still facing unresolved issues, please send us a private message with your account details so we can escalate your case.