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Telus SmartHome Issues
I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a prom...
We understand how frustrating this experience must be. We recommend ensuring that push notifications are enabled for the TELUS SmartHome app and that battery optimization settings aren't limiting background activity.
That said, we truly appreciate your feedback and will share it with our team for future improvements. If you need further assistance, feel free to reach out—we’re happy to help!
I am having the exact same issue as you mentioned too. Just renew my telus contract for 2years at the beginning of February 2025
It's a useless piece of equipment and Telus hasn't helped at all
TELUS_SupportOfficial Support Team
Hello. Have you spoken with our SmartHome team about this?
The Doorbell Camera notifications are working again. I took off the Doorbell Camera by poking underneath with a pin and then unscrewed one of the wires and waited for about 2-3 minutes before screwing back on the wire, The doorbell camera started its rebooting process with all the different light coming on and now the notifications are showing up on my phone again.
