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Telus SmartHome Issues
I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a prom...
We understand how frustrating this experience must be. We recommend ensuring that push notifications are enabled for the TELUS SmartHome app and that battery optimization settings aren't limiting background activity.
That said, we truly appreciate your feedback and will share it with our team for future improvements. If you need further assistance, feel free to reach out—we’re happy to help!
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our SmartHome customers. We'll send you a private message to discuss further.
