Forum Discussion
Telus Call - 866-369-9826
I got a call from "Telus" from this number and they said they could offer me a $40 phone plan. We didn't get to any talk about putting my PIN in or anything like that. I've heard people get scammed t...
Nighthawk
Community Power User
Community Power UserIt supposedly is a valid Telus number but scammers can fake the number on the caller ID so anything is possible. Telus did confirm it was one of their numbers in a post on the forums a couple years ago. If they're calling that frequently though, that sounds like it may be a scammer pretending to be Telus.
When they call, is it just dead air to start and then a person? If yes, and you have Telus or Koodo for phone service, you can block the robo-calls by enabling Call Control, which is a free service Telus provides to users.
- Nighthawk
Additionally, if it actually is Telus calling, you can request they remove your number from Telus lists by one of the following:
- Email Privacy Team: The most effective method is to email [email protected] with your phone number and request to be removed from all marketing and telemarketing lists.
- Call Customer Support: Call 310-1000 (in BC/Alberta) or 1-800-567-0000 (all other provinces) and request to be removed from internal marketing lists.
- During a Call: If you receive a call, explicitly tell the agent to remove your number from their internal "do not call" list. This only works if it's really Telus calling and not a scammer pretending to be Telus.
