Forum Discussion

reneeazDaryl's avatar
11 months ago
Solved

System not armed every day

Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did...
  • TELUS_Support's avatar
    11 months ago

    The issue may be related to a change in system settings following the technician's visit. The Hall sensor replacement could have altered a notification setting in your account. Here are some steps you can take to address this:

    Check Notification Settings:

    • Log in to your system’s app or online portal.
    • Navigate to the notifications or alerts section.
    • Look for a setting related to system status updates or alarms and adjust it as needed.

    Verify System Arming Schedule:

    • If your system is set to an automatic arming schedule, ensure that it’s correctly configured for your preferred times.

    Send us a private message if you still require assistance.