Forum Discussion
Switched from Vivint - False Alarms now due to Telus system
Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middl...
I'm having the same issue with my front door. Telus sent me a new wireless sensor but it won't work with my Vivint system. They sent a tech out who "doesn't support Vivint hardware". Spoke to loyalty who first offered to replace all my hardware, but double my monthly subscription fee ($31 to $65). Spoke to loyalty again, same thing but the fee would jump to $77. Then Telus had someone contact me and do a quote for $1300 in hardware charges. It's bananas! I just want my Vivint to work as it did the past 10 years. I'm a existing Telus customer, Cell, TV, Internet and now "security". So far this is horrible experience.
TELUS_SupportOfficial Support Team
Definitely not what we want our customers to go through. Feel free to send us a private message if you'd like to discuss further and we'll be here.
Love the auto reply, makes me really feel like a valued customer.
