Forum Discussion
Solved
SmartHome Security Issues
The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In or...
Rather than crank up sensitivity have you tried going through the different sensitivity settings on a sliding scale and testing to see if there might be a "just right" setting without over-compensating too much?
Hi Ysabella I would recommend checking your SmartHome Security app for the recording rules of your camera as they may need to be changed to make sure that it is recording what you want it to: https://www.telus.com/en/support/article/manage-recording-rules
Since last week my camera doesn't record/sensor anything after dark ... in the most important time for me since i am at work, I noticed that my last entry/recording always around 7pm. After that Nothing. My neighbor had signal me some issue/sighting and when I went to my camera there is nothing on record... What is wrong ???
El-Eric
Community Manager
Community ManagerHi Ysabella I would recommend checking your SmartHome Security app for the recording rules of your camera as they may need to be changed to make sure that it is recording what you want it to: https://www.telus.com/en/support/article/manage-recording-rules
