Forum Discussion
Smarthome App vs Apple OS 26.1 & 2
After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app al...
I am having the same issue after updating to iOS 26 on my iPhone. I tried uninstalling and reinstalling the Telus Smart Home Security app. In my iPhone settings I changed 'Private Wi-Fi Address' to OFF and toggling OFF 'Limit IP Address Tracking'. In my iPhone settings I turned OFF 'iCloud Private Relay'. None of these attempts resolved the issue. My app will work if I turn off wifi and connect through cellular data so the issue seems to be how the app is connecting through wifi. Please advise on a fix.
TELUS_Support
Official Support Team
Official Support TeamAre you using a VPN at all?
No VPN is active on my iPhone 12 Pro Max with iOS 26.2. After about 2 minutes of spinning the app responds with "Login failed due to a network connection error."
- TELUS_Support
Gotcha. We'll flag this to our product team to look in to right away. We'll advise of an update once we have one. Appreciate your patience!
Any app update? Same issue.
